TERMS AND CONDITIONS
We want to ensure that your purchase goes as smoothly as possible but occasionally there may be an unforeseen problem. None of the following affects your statutory rights. Please telephone (01606 330920) or email (firstname.lastname@example.org) as your first point of contact.
D&J Factoring t/a Classic Car Paints Direct
Unit 6 The Beaver Centre, Hollands Road, Northwich, Cheshire, CW9 8AU
Tel: 01606 330920
Email: as above, or email@example.com
EU VAT No: GB611651570
If your item is offered with a manufacturers warranty it will be noted in the product listing. Some of our items are clearance stock and as such may be discontinued items, customer returns or excess stock items without a specific warranty. Goods without a warranty are sold as being in working order [unless otherwise specified in the product listing] and we will refund or replace any item which fails within 7 working days from delivery.
DELIVERY AND POSTAGE
Postage/shipping cost (non-refundable) will be added, as detailed, to the price of each item and will cover shipping to all UK addresses with the exception of the Channel Islands.
When ordering please give your full address including post code and daytime telephone number. Please note all parcels must be signed for upon delivery, or if you are local why not reserve and collect from our premises in Northwich (see COLLECTIONS BELOW).
We deliver to the address which is specified in your order. You will be responsible for any return and re-delivery costs if the item is returned because of an incorrectly supplied address, or no-one is available to sign for it.
Items ordered before 2pm on working days are dispatched the same day either via Royal Mail or on next working day courier service. In some parts of Scotland this may take two days, or a two day service may be the earliest service available. Please see important notes at the bottom of this page.
ZONE A & B: For UK Mainland with the exception of Northern Ireland (BT), Isle of Wight (PO30-41), Isles of Scilly (TR21-25) and Scottish postcode areas IV, HS, KA27-28, PA20-88, PH19-44 and ZE there will be a maximum flat rate of £6.50+ VAT for items up to 30 kilos in weight.
ZONE C: IV, KW (excl KW15-17), PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, Northern Ireland (BT), postcodes on UK Mainland attract a surcharge of £10.00 + VAT for items up to 30 kilos in weight. Items ordered before 2 pm on working days are dispatched on a two working day service where possible. Please see important notes at the bottom of this page.
Isle of Wight attracts a surcharge of £10.00 + VAT for items up to 30 kilos in weight.
Items are dispatched on a next working day service where possible. Please see important notes at the bottom of this page.
ZONE D & E: Scottish postcode areas IV, HS, KA27-28, KW15-17, PA20-88, PH19-44 and ZE, Isle of Man (IM), Isles of Scilly (TR21-25), Channel Isles (JE & GY) and Republic of Ireland attract a surcharge of £15.00 + VAT for items up to 30 kilos in weight. Delivery service is normally three to four working days.
Deliveries to Jersey may be subject to GST. This payment is between the customer and the States of Jersey. At the time of writing this was for items over £400 so will only apply to a select number of items.
Outside of the British Isles
Sorry, we do not deliver outside the British Isles.
Important Notes for all Areas
*Next day delivery, where applicable is next working day delivered up to 6 pm on goods ordered before 2 pm Monday to Friday. All items unless stated at time of ordering are dispatched on next working day delivery.
Where items are sent out on next day delivery we cannot guarantee delivery especially if no one is at the delivery address to sign for it.
Saturdays, Sundays, English bank/public holidays and your local bank/public holidays are not working or business days.
SHORTAGES OR DAMAGE IN TRANSIT
Items sent by signed-for carrier are automatically insured but it is a requirement to notify us within 24 hours of receipt of the goods if there is a problem so a claim can be registered. This can be done via telephone (01606 330920) or email (firstname.lastname@example.org). When signing for a package you will be signing to say that you have received it in good condition. IT IS IMPORTANT that you examine the package carefully. In the case of damage, note ‘Damaged carton’ or similar on the delivery paperwork. All packaging should be kept until you are satisfied that the item inside is undamaged. Any claim for transit damage may depend on the packaging being available for inspection. If the claim is allowed the carriers will normally pay for collection.
LATE OR LOST IN TRANSIT PACKAGES
When your goods leave our warehouse we will email you confirming dispatch. We always obtain a Certificate of Posting or receipt for every item sent.
Post: Royal Mail Second Class is used for items under 2kg packaged weight. Exceptions to this are items with a value over £30.00, check the listing or ask if you need more clarification. If you feel that the delivery is overdue please contact your local postal delivery office first before contacting us. If your package is not called for Royal Mail will return it to us and further charges will be incurred.
Signed-for carrier: Depending on the item and the delivery method chosen, this may be a 24, 48 or 72 hour service. If the carrier is unable to deliver the item they should leave a card with details of how to contact the local delivery depot and / or rearrange delivery. If you fail to respond the package will be returned to us and you will have to pay the carriage again. There are a few occasions where drivers fail to leave cards so if you have not received your item within the expected delivery period please contact us so that we can follow it up for you.
Items can be collected from our business unit between 9.30am and 4.30pm on weekdays. If you wish to collect your item please select that option during checkout. Payment can be made via cash or credit / debit card via Worldpay.
Collections cannot be made by third party companies or representatives unless they can produce relevant paperwork or pay on collection. Note also that we do not package ‘collection’ items in any way.
Whist we endeavour to offer only top quality items there may be occasions when the item received is faulty in some way. Any damage known to us will be described in the product listing. Please refer back to the original listing before raising your concerns with us.
On occasion we advertise goods which are described as ‘faulty’, ‘assumed faulty’ or ‘customer returns’. These goods cannot be returned under any circumstances.
If you believe on receipt of your item that it has a fault please first notify us within 7 days of receipt.
Items which cannot be returned include:
– Items which cannot be resold for health and hygiene reasons once unwrapped (for example, face masks, breathing equipment, gloves etc.)
If we have requested that the item be returned to us we will issue a returns form and may ask that the item be returned to us by a specified method. In this case we will be responsible for refunding to you the cost of postage / carriage. For your own protection ensure that you are using an insured trackable service to return the goods as we will not be responsible for loss or damage occurring through transit. If the item has clearly been damaged in the return transit the item will be returned to you so that you can make a claim.
DISTANCE SELLING REGULATIONS 2000 / REFUND POLICY
The Distance Selling Regulations 2000 (DSR) apply to sales to private individuals (rather than business customers) who make a purchase without face to face contact with Classic Car Paints Direct. The regulations specify that there is a period of 7 working days from receipt of the goods during which time Classic Car Paints Direct must be notified in writing of the buyers wish to cancel through email: email@example.com or post. This provision does not apply if the item has been collected from our premises.
All refunds will be credited to the payment card used to make the order.
This is not the same as having 7 days free approval. You have a ‘duty of care’ for the goods and the goods must be returned to us exactly as described and dispatched, in the original packaging, with all original insets, instructions etc. Once you have used or assembled you will be deemed to have accepted the item.
If the goods have already been dispatched and it is simply a ‘change of heart’ then the return delivery costs will be bourn by the customer. However, if there is a fault, the return delivery costs will be bourn by Classic Car Paints Direct.
If you wish to return the goods under this provision and have notified us in writing, the goods must be send at the buyers own cost and received by us within 14 days. There must be no additional writing or labels on the outside and the goods should be carefully taped up or re-wrapped as necessary to protect the item when they are returned to us. Please note that in most cases you are responsible for the cost of return carriage.
We will investigate any reasonable claims for refunds and refund customers within twenty four hours.
All refunds are subject to security controls and customers will need to give correct invoice numbers and usernames before refunds are made.
For your own protection ensure that you are using an insured, trackable service to return the goods as we will not be responsible for loss or transit damage that is evident and reported to the carrier when the package arrives. We will refund the full purchase price on undamaged goods as specified above. Where the item is supplied as ‘free post’ we will deduct an amount equivalent to the cost of the original postage.